Making a complaint

The Society of Homeopaths wants all patients to receive the highest standard of professional care during their homeopathic treatment. Our Code of Ethics and Practice governs ethical and professional behaviour, and sets benchmark standards for best practice in homeopathy.

The codes are binding on all Society of Homeopaths members, who are accountable to the Society for their professional behaviour. We enforce the codes rigorously. If members break the Society’s rules they can have a formal first warning, an action plan or conditions placed on their practice. In more serious cases, members may be suspended or removed from the Society of Homeopaths’ register. Although we are currently a voluntary self-regulating body, our reputation as the lead body for homeopathy in the UK means any sanctions we impose are taken seriously.

Answers to common queries relating to the expression of a concern, or the raising of a complaint

If you wish to express a concern about a member of the Society of Homeopaths

The Society of Homeopaths promotes the reputable practice of homeopathy. We are responsible for ensuring that all our registered members abide by our Code of Ethics and Practice. If you have concerns regarding a member please contact us; all enquiries are treated confidentially.

Please note that the Society is only able to respond to concerns that relate to its own members. If your enquiry relates to a homeopath who’s a member of another professional organisation, you should contact the Professional Conduct Officer of that organisation.

To express a concern regarding a registered member of the Society of Homeopaths, please contact our Professional Conduct Officer on 01604 817890.

If you wish to raise a formal complaint about a member of the Society of Homeopaths

The Society’s Professional Conduct Department always aims to resolve disputes through the process of mediation. However, this is not always possible.

Please note that the Society is only able to take action on behalf of, or against, its members. If your enquiry relates to a homeopath who’s a member of another professional organisation, you should contact the Professional Conduct Officer of that organisation.

If you wish to a raise a complaint regarding a registered member of the Society of Homeopaths, you must write to the Professional Conduct Officer, Society of Homeopaths, 11 Brookfield, Duncan Close, Moulton Park, Northampton, NN3 6WL

Full details of the Society of Homeopath’s formal complaints procedure 

If you wish to raise a complaint about the Society of Homeopaths

We hope you are always satisfied with the service that you receive from the Society of Homeopaths. If you are dissatisfied, we would like to know. Complaints are a way for management to be accountable to the public. They also provide valuable prompts to review organisational performance and the conduct of people who work on our team.

If you wish to make a complaint about the Society, please write with full details (including your name and postal address) and enclose any supporting documentation to The Professional Standards Manager, Society of Homeopaths, 11 Brookfield, Duncan Close, Moulton Park, Northampton NN3 6WL. Please mark your envelope confidential. Sending your correspondence by Recorded Delivery provides proof of postage and receipt. Keep a copy of anything you send to us.

Further details regarding the complaints process 

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